Free shipping to europe






Ella Montcordova Lda is a company specialized in creating and development handcrafted Accessories among others creative processes. Each product is elaborated with extreme attention to details and each piece is exclusively made by hand, making the result unique in its characteristics. These products are handcrafted by professional artisans, using very delicate materials, ornaments and sensitive details that require care in handling. Certain materials, which by their own nature, may be subject to variations in color, tone, size and texture may show slight changes from piece to piece.




This document sets out the conditions governing the use of this website ( and the purchase of products on it (hereinafter: Conditions). We ask you to read the conditions carefully.

When using this website or placing an order through it, the customer is aware that he must comply with these conditions.

If you do not agree with all conditions, you must not access or use this Web site.

These conditions may change, and it is your responsibility to read them periodically, since the conditions in force at the time of using the website or signing the contract (as defined below) are those that will apply.


The user, by ordering any of our products, agree to be bound by these Terms and Conditions, authorize us to transmit data (including updated information) to third party information, including, but not limited to, your credit and debit card numbers or card to authenticate your identity, validate your credit card, obtain initial credit authorization, and authorize individual transactions.


We reserve the right to:

– update these Terms regularly. It is the user responsibility to verify such modifications. These modifications will apply to the use of the Website after notification of the same, through an advertisement on the Website. If the User does not want to accept the new Terms should not continue to use the Web site. Your continued use of the Website after the date on which the changes take effect indicates agreement with the binding to the new Terms;

– modify or withdraw, temporarily or permanently, this Website and the material (or parts) contained there, without prior notice and the User accepts that we cannot be held responsible for any modification or withdrawal of the Website or any content;

-deactivate any user identification code or password we provide you, whether chosen by you or assigned by us, at any time, if in our opinion the User has failed at any point provided for in these Terms




The website is owned and managed by Ella Montcordova Lda., corporate number 510250505, with commercial establishment at Avenida do Ferrol, nº240, 4480-663 Vila do Conde, Porto, Portugal (hereinafter – Ella Montcordova), with contact by email





The Contract must be formalized, through the language in which the Conditions are available on this website.

By using this website, the customer is consenting to the treatment of said information and data and declares that all information or data provided to us is true and correspond to reality.

For more detail, please review our Privacy Policy.




When using our website and/or placing orders through it, the customer undertakes to:


5.1. Use this website only to make legally and valid inquiries or orders.

5.2. Do not place any false or fraudulent orders. If, rationally, we can consider that an order of this nature has been made, we will be authorized to withdraw it and inform the competent authorities.

5.3. Provide us with your email address, postal address and/or other data contact details, truthfully and accurately. The user also consents to the use of the information provided by us to contact the customer.


If you do not provide us with all the necessary information, we will not be able to process your order.


When placing an order through this website, the user declares:


– be over 18 years of age or the age of majority in your country/place/region of


– have the legal capacity to enter into contracts;

– have fully read and unreservedly accepted these terms and conditions;

– the personal information you provide at the time of registration is true, accurate, up-to-date and complete at all points;

– You are not impersonating another person or entity. The user undertakes to notify us immediately of any changes to your personal information via email.




The items presented on this website are available for delivery  nationally and internationally, through the list of countries that we present.




To place an order, you must follow the online purchase procedure and click on «Confirm Order», but before, you should read and accept these present Purchase Conditions. By doing so, you are celebrating a purchase and sale agreement with us (the “Agreement”).

You will then receive an email acknowledging receipt of your order and the indications with the payment method. After the payment, your order will be delivered by the logistics operator (CTT) to the delivery address indicated in the purchase process with the respective detailed invoice.




  • Products


– The website page is intended for all users who wish to purchase Ella Montcordova products.

All products or services are available exclusively online through this website. These products have limited quantities and are subject to return or exchange only in accordance with our Return Policy.

– Information about product Features can be found at All products descriptions or prices, are subject to change at any time without notice, in our sole discretion.

– The Ella Montcordova brand reserves the right to modify any information, product offers, prices and commercial conditions, presented on the website

– We reserve the right to limit the quantities of any products or services we offer. We reserve the right to discontinue any product at any time.

– Ella Montcordova makes every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that the display of any color on your computer monitor will be accurate.

– Any offer for any product or service made on this site is void where prohibited. 

– We do not warrant that the quality of any products, services, information or other materials purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.


8.2- Orders


Ella Montcordova products can only be purchased exclusively through the website

All product orders will be subject to acceptance and availability. In this sense, if there is any difficulty in supplying the products or if there are no items in stock, we will immediately inform you of the unavailability. The user will be

notified by email (or otherwise, if an email address has not been provided) and you can choose to wait for the product to become available in the warehouse or cancel the order and we will refund any amount you may have paid within 30 days.

After completing the order, we will send the order in the shortest possible time, and the customer will be informed on the day of shipment.

The customer can track the order through the link sent with the shipping notice by email or sms.

Any orders placed by the User will be treated as an offer purchase of our goods or services and, as such, we reserve the right to refuse such offers at any time. The User acknowledges that the automated confirmation of his order does not validate our acceptance of his offer to purchase products or services advertised on the Website.


The conclusion of a contract between Ella Montcordova and the User will take place when:

– the payment of the order takes place;

– we dispatch the goods or start the services, whichever occurs last, at which time an email will be sent to the User confirming the complete fulfillment of the contract (“Shipping Confirmation”).


Ella Montcordova reserves the right not to accept and cancel orders already confirmed in the following situations:

1)The product is not available;

2) Payment is not made through any of the payment options available on the website;

3) Payment is not confirmed;

4) The Billing information is not correct or not verified;

5) Payment for the order has not been received within 3 (three) days of the order being placed;

6) There was an error in assigning the

7) It is not possible to deliver to the address provided by the user.


Ella Montcordova has a shipping service, just for the list of countries detailed on the website.

In case of non-acceptance of the order, Ella Montcordova, Lda undertakes to promptly notify the Customer.

The contract only applies to goods or services whose dispatch has been confirmed in Dispatch Confirmation.

We will take every possible care to keep your order details secure (ordering and payment), so that in the absence of negligence on our part, we are not responsible for any loss you may suffer if a third party makes gains not authorized access to any data provided by the User when accessing or ordering from the Web site.


Products sold on the Website are not for resale or distribution.

We reserve the right to cancel orders and suspend accounts if we believe you are ordering products in violation of this point.


The Customer indemnifies Ella Montcordova, Lda from any liability arising from the issuance of incorrect tax documents due to errors in the data provided by the Customer, the Customer being solely responsible for the correct insertion.

The costumer agrees to indemnify, defend and hold harmless  Ella Montcordova and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, charged by a third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.


Any right of the Customer to compensation for damages or indemnities, as well as any contractual or non-contractual liability for direct or indirect damages to persons and/or things, caused by non-acceptance, even partial, of an order.




For each order, a calculation is made during the checkout process.

Automatic payment of the value inherent to the shipping costs, which will vary depending on the size, the weight of the order and the country of destination.

Without prejudice to the provisions of Clause 7, regarding the availability of the products and except for  extraordinary circumstances, we will try to have the order delivered within the deadlines indicated below and after receipt of the effective payment. To this end, Orders are processed and shipped on the first business day after payment confirmation for products in stock and up to 40 days for personalized products.

Delivery takes place within:

– the shipping list below the order for parts available from stock.

– 40 working days from the completion of the order of the requested parts with customization. (Note: This work requires written communication with the client’s will to, awaiting a response on the feasibility of carrying out the work, taking into account the availability or not of the chosen materials.)

For other items in stock, our delivery time for orders to the recipient varies depending on the country or region of destination.


We offer free shipping to the European Countries in Z1:


  • Z1 PT- Continent the delivery time will be up to 2 to 15 working days;
  • Z1 PT- Açores/Madeira the delivery time wiil be up to 8 to 15 working days.
  • Z1 Spain- Continent the delivery time will be up to 2 to 15 working days;
  • Z1 Spain- Islands the delivery time will be up to 8 to 15 working days;
  • Z1 Europe (other countries) the delivery time will be up to 8 to 20 working days;


For orders with international destination (Z2, Z3, Z4, Z5, Z6) the delivery period will be up to 15 to 30 working days.



Ella Montcordova’s ability to respond within these deadlines varies acording to stock availability. As well as periods of possible promotions, sales and Christmas.

If you do not receive your order within a maximum period of 30 (thirty) days (or 40 for costumizations pieces) from the date of payment of the order, please send an email to informing us of what happened. After this period, Ella Montcordova cannot be held responsible for the loss of the order.

If we are unable to meet the delivery date for reasons beyond our responsability, we will inform you of this circumstance, giving you the option to proceed with your purchase, set a new delivery date or cancel the order with a full refund of the amount paid, without prejudice to all other rights  that assists you under the terms of the applicable legislation.

According to these conditions, the “delivery” must have taken place or the order “delivered” when the customer or a third party indicated by you is physically in possession of the products, which will be proven by the signing the order receipt at the indicated delivery address.

It will be the User’s responsibility to assume the risk of the products once delivered to the delivery address specified when ordering. We do not accept responsibility when a delivery address is provided incorrectly or when the User fails to collect the products at the specified delivery address..

The risk of loss or damage to the products will be your responsibility after delivery to the delivery address.


Ella Montcordova only offers the delivery of your orders to an external transport service – CTT Portugal, for national and International.

If for any reason there is a delay, for which we are not responsible, we undertake to guarantee delivery within thirty (30) days after placing the order. If this does not occur, the customer has the right to cancel the transaction and we will refund the amount paid by the customer within fourteen (14) business days after the cancellation.

The risk of delay, loss or damage to the ordered goods is transferred to the customer as soon as they are shipped, or to a third party appointed by the customer, other than the courier, until delivery.

Please note that the courier (CTT) may require a signature for delivery.
Products included in the same order cannot be delivered to different addresses.
Products delivered internationally may be subject to opening and inspection by customs officials;in addiction, they may be subject to import duties and taxes once the package arrives its destination. The customer is responsible for paying any import duty/tax or tariff. Please note that we have no control over such taxes, and we cannot estimate their amount in advance. Please contact your local customs office for more information before placing your order. The values ​​inherent in shipping costs, or to any extra fee or tax, are the responsibility of the customer.

Please note that sometimes any delay in deliveries can be justified by reasons on certain dates, namely Christmas, New Year’s Eve or other annual festivities/events that we cannot control.





If we are unable to deliver your order, we will leave a note letting you know where your order is located and what to do to get it delivered again. If you are not at the delivery location at the agreed time, please contact us immediately to We inform you that in case of  non-delivery of the product within the stipulated period, costs related to the storage of the products and attempts to resend may be charged.   




The risks of the products will be borne by the customer from the moment of their delivery.

The customer will acquire ownership of the products when we receive the full payment of amounts due in respect of them, including shipping costs, or upondelivery (as defined in Clause 8 above) if that date is later.





11.1- Prices


products Prices will be shown in Euros (€).

The price of each product will be the one stipulated, at any time, in our website, unless there is an obvious error. Although we try ensure that all prices on the page are correct, errors may occur. If we detect an error in the price of any of the products that the customer has ordered, we will inform you as soon as possible and we will give you the option to re-confirm the order at the correct price or canceling it. If we are unable to contact the customer, the order will be canceled and the amount paid will be fully refunded..

We will not be obligated to supply you with any product at an incorrect lower price (even if we have sent you the Shipping Confirmation) if the error in the price is obvious and unambiguous and if it could reasonably have been recognized by the customer, as being an incorrect price. The prices on this website include VAT but do not include shipping costs, which will be added to the total amount owed and borne by the costumer.

Duties, fees, taxes or customs costs related to the country of delivery of the order will always be supported exclusively by the user, never being responsibility of Ella Montcordova.

Ella Montcordova reserves the right to change prices at any time, without prior notice, due to continuous fluctuations in the price of raw materials on the market, useful and fundamental for the production of products. The prices displayed at the time of purchase are the prices applied to this purchase.

Prices may change at any time, but (except for terms established above) possible changes will not affect the orders for which we have already sent an order Confirmation.

We reserve the right not to deliver any Product to a embargoed country/region pursuant to applicable export law. Orders cannot be delivered to post-office boxes or similar addresses. 


11.2- Payment


The price of the Product must correspond to the list price that appears on the Site.
 Prices include VAT but exclude shipping costs (at the indicated price) will be automatically added to the total amount due once your items appear in the cart. Prices and Delivery costs are subject to change at any time; however, such changes will not affect orders for which we have already sent a Shipping Confirmation.

Once your purchases have been made, all the items you wish to purchase have been added to your cart and the following steps will complete the order and payment. To do so, you must follow the purchase steps, filling in or verifying the data requested in each step.

In addiction, during the purchase process, before payment, the user can change the details of his order.

The costumer has a detailed description of the purchase process in Shopping.

The user confirms that the payment method is generated by him/her among the options made available by Ella Montcordova, being able to make the payment through the payment management entity MB, MBWAY, Paypal and credit cards, through Visa, Mastercard.

To reduce the risk of unauthorized access, your credit card details credit will be encrypted. Upon receipt of your order, we will pre-authorize your card to ensure there are sufficient funds to complete the transaction. Your card will be debited as soon as your order leaves our warehouses.

If your payment method is Paypal, the debit will be made immediately in which we confirm your order.

By clicking on «Checkout», the customer confirms that the credit card belongs to him or to the legitimate owner of the payment card.


We should note that all payment transactions are subject to verification with the card issuer. We are not responasable for any refusal by the card issuer  to authorise the transaction.  Furthermore, we carry out a  standard pre-authorisation on the card; Products must not be shipped until these checks have been carried out. Please note that you card issuer may charge a fee or administrative processing fee; we are not responsible for such expenses.

We will not be responsible for any delays or non-deliveries and will not be able to formalize any Contract with the customer.


Ella Montcordova does not accept payment methods other than mentioned at the time of purchase. The User must not attempt to pay by any other than those specified in the specified payment methods.. If you do, we will not be liable for loss of payment or any other damages that may arise.

We reserve the right to wait for payment within 3 days.

If the payment is not successful, you will be notified via the email address provided.

If you do not want us to try to process the payment again, please cancel your order before processing it.




All purchases made through this website are subject to a fee/payment of the  Portuguese Value Added Tax (VAT) in force.






  -We do not accept exchanges, only returns. If your return is not accepted, it will be returned to you at your expense.

-All the Jewellery and Glimpse of Inspiration products are Final SALE and may not be returned, neither exchanged.


 -We do not accept exchanges or returns outside the European Union.
   If the item is still returned to us, all costs will be customer responsability.



13.1 Right of free termination of the contract

In accordance with the applicable rules if you are contracting as a consumer, the customer has the legally established right to terminate the contract, up to 14 days, after its celebration without any reason, justification, however, we would appreciate a notification to improve our services.

The free resolution period will expire after 14 days from the day the customer (or a third party – other than the carrier – designated by you) physically purchases multiple items in a separately delivered order, 14 days from the day on which the customer (or this third party indicated by you) purchased physically the last product.

To exercise the right of free resolution of the contract, the customer can contact us via social networks (Instagram) or via our email from your decision to terminate this contract through an unequivocal statement (example: a letter sent by post or e-mail).

The customer may use resolution form, set out in the Attachment.

However, you can exercise the right of free resolution/withdrawal by any means, not being mandatory to use any of the means mentioned above.

In order to respect the period for free termination of the contract, simply send your communication regarding  the exercise of the right of withdrawal before the end of the period for terminating contract the contract.

The right to free resolution/withdrawal does not apply to Jewellery and Glimpse of Inspiration products, exception allowed by article 17, no.1 item c) of DL n.º 24/2014, of 14 February, since we are facing the supply of goods manufactured in accordance with the specifications of the consumer or manifestly personalized.



13.2 Effects of contract termination:


If the customer terminates the Agreement, we will refund the amount paid for the products, excluding delivery/shiping costs/extra charges/fees/taxes and provided that it does not exceed a period of 14 days from the day on which you were informed about your decision to terminate this contract/agreement.

We will issue the refund using the same payment method the customer used for the original transaction. In any case, the customer will not pay any fees arising from such reimbursement/refund. Despite the above we may withhold the refund until we receive the products back, for a careful analysis of the items and confirmation of the state of conservation and condition of the products.


To validate the state of conservation, the products must have the following characteristics:


  1. a) The product(s) have not been used, do not have any sign of use, damage, smells, stains, marks or any type of transformation.
  2. b) The product(s) keep their original characteristics and labels interiors intact and in the right places.
  3. c) The product(s) are complete. All material accompanying the parcels must be returned, including the original packaging, accessories or promotional offers included must also be returned if applicable.

The deadline is met if the customer returns the products before the 14-day period has expired.

The entire return/Exchange process and costs are Paid by the customer.

Place all item(s) to be sent in the same original packaging received with the invoice printed. inside, notifying us by email to: with all the information inherent to the order for its return, namely the carrier name  and the return date.

Upon receipt of the returned product(s), our team will review the item(s) and will inform  you if you are entitled to a refund of the value(s) of the item(s) paid, via email, to keep you updated on the return status.

If the returned products are not in their original condition at the time of shipment and/or show signs of wear, damage, incomplete, or transformed in  any way, Ella Montcordova reserves the right not to accept the return and refuse  to refund the refund the amount(s) paid.

If you have any questions, please contact us to this email:



The assessment of the state of conservation of the products cannot be rigorous, which absolutely limits the ability to inspect and manipulate the goods, preventing the exercise of the right of free termination of the contract legally assigned/attributed to the consumer.


These conditions are valid for all products (except Jewellery and glimpse of Inspiration categories) and only for the European Union countries list presented on the website.

For more information regarding returns and exchanges, contact us to


We do not accept returns of purchased product(s) that are personalized or belonging to the Jewellery and Glimpse of Inspiration categories.

We do not accept returns/Exchanges from countries or regions outside the European Union.


13.3 Size change


Ella Montcordova’s products are one size fits all.

If the product(s) do not match your size, it must be written communicated to for the exchange of another product or return, within 14 days of receipt.

The exchange or return option must be consulted in the exchange and return policies and all procedures related to these two options mentioned will be carried out.


13.4 Variations that are not considered defects

All products for sale are exclusively handmade, so they often have the characteristics of the techniques we use and the Natural materials resources used in their production. These characteristics, such as variations in grain, texture, knots, colors/shades, stitches and more changes cannot be considered defects or damages. On the contrary, you must count on their presence and appreciate them. we select only the highest quality products, but these characteristics are unavoidable and must be accepted as part of the product’s individual appearance. In this regard, we do not recognize and do not accept the condition of defects in the above information. It should also be added that all parts are duly analyzed before each shipment.


13.5 Right of withdrawal and return of orders from abroad

Under no circumstances are we obliged to pay shipping costs to addresses other than the original delivery address, nor return costs to destinations outside Portugal.

We do not accept exchanges or returns from countries or regions outside the European Union.






The customer acknowledges and consents that all copyright, trademark and other intellectual property rights in the materials or content provided as part of the website are in any case, for the time being, ours or those who have granted us the license to use them. The customer may only use this material in a manner expressly authorized exclusively by us or by whoever licensed us for its use. This does not prevent you from using this website to, where necessary, copy information relating to your order or contractual data.

– All content on the Site, including brands, logos, texts, images, video and audio materials, photographs, illustrations, books and products are the exclusive property of ELLA MONTCORDOVA, unless otherwise indicated by reference to their source.


– All content on the Site is protected under the general terms of the law and the national and international legislation on the protection of intellectual Property.


– The reproduction, distribution, modification, transmission or use of the content of the Site is not permitted without the prior and express written consent of ELLA MONTCORDOVA, except in cases where the content is stored for personal use only.


– The brand, the ELLA MONTCORDOVA logo and all copyrights are the exclusive property of ELLA MONTCORDOVA and are legally protected by national and international legislation, and cannot, under any circumstances, be used for commercial purposes by the User, including any reproduction or copy, unless prior written permission was given by the respective owner.





This Website may only be used for lawful purposes and in a lawful manner. The User agrees to comply with all laws, statutes and regulations applicable with respect to the Website and its use and you are prohibited from using the website or its content:

(a) for any unlawful purpose;

(b) solicit others to perform or participate in any illegal acts;

(c) violate any local regulations, rules, laws or regulations,

international, federal, provincial or state;

(d) infringe or violate our intellectual property rights or the rights of third party intellectual property;

(e) present false or misleading information;

(f) upload or transmit viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Service or any related website, other websites or the Internet;

(g) collect or track personal information from third parties;

(h) for spam, phishing, pharm, pretense, spider, crawl or scrape;

(i) for any obscene or immoral purpose;

(j) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet. We reserve the right to close your use of the Service or any related website for violating any of the prohibited uses.

  1. k) upload or transmit through the Website any computer viruses, Trojans, Worms, Logic Bombs or anything created for the purpose of interfere with or interrupt the normal operation of a computer;

l)- upload or transmit through the Website any defamatory material, offensive or obscene in nature;

m)- trying to access the Website without authorization, the server where it is hosted or any server, computer or database linked to the Website. No should attempt any denial of service (“DoS”) attacks on our Web site.

Any such violations will be reported to the appropriate authorities and we will cooperate with these authorities by disclosing the User’s identity the same. In the event of any breach of this provision, it will be immediately the User’s right to access the Website has ceased.

We will not be responsible for any loss or damage caused by a DoS attack, viruses or other technologically harmful material that could affect your computer equipment, programs, data or other material owner due to the use of the Website or the download by the User of any material placed therein or on any web page linked to the Website.

You must not misuse this website by introducing intentional use of viruses, trojans, logic bombs or any other technologically harmful or harmful material. You must not gain access authorized to this website, the server on which this page is located or to any server, computer or database related to our Web page.

You undertake not to attack this website through an attack of denial of service or a distributed denial of service attack.

Failure to comply with this clause may imply the practice of infractions typified by the applicable legislation.

We will inform the competent authorities of any failure to comply with the said legislation and we will cooperate with them to discover the identity of the attacker. In the event of non-compliance with this clause, you will also to be authorized to use this website.

We will not be responsible for any data or loss resulting from a service denial, attack, virus or any other program or material technologically harmful or harmful that could affect your computer, computer equipment, data or materials as a result of the use of this website or the download of content from the same or the content to which it redirects.





Therefore, we will not accept any liability for damage or loss due to its use.

For the convenience of our customers, the Website may include links to other web pages or material beyond our control. We inform you that we are not responsible for such pages or material nor do we review or endorse them. We will not be responsible for the practices regarding the privacy or content of these pages or for any damage, loss or offense caused or alleged to be caused in connection with the use of our reliance on any advertisement, content, products, materials or services available on such external pages. or media. Therefore, we will not accept any

liability for damage or loss due to its use.





Applicable law requires that part of the information or notices we send you be in writing.

By using this site, you accept that most notices from us are electronic.

We will contact the customer via email or provide information through notices placed on this website.

For contractual purposes, the customer agrees to use this means of communication electronically and acknowledges that all contracts, notices, information and other notifications sent electronically comply with the legal requirement that such communications be made in writing.

This condition will not affect the rights recognized by law.




Applicable law requires that some of the information or notices we send you be in writing.

By usCustomer notifications must be sent via social networks (Instagram) through our contact form or by email

In accordance with the provisions of the previous Clause and unless otherwise indicated, we will send notifications by email or to the postal address provided when placing your order.

Communications will be considered received, and correctly carried out, at the time the customer accesses our website, 24 hours after sending an email or three days after the franking date of any card.

To prove that the notification was made, it will be enough to prove, in the case of a letter, that the address was correct, that it was duly sealed and that it was duly delivered to the post office or mailbox and, in the case of an e-mail, that it was sent to the address of the electronic device specified by the recipient.




The contract commitment is valid for you and for us, as well as our respective successors, persons who have benefited from transfers made by us and heirs. You may not transfer, waive, embarrass or in any way otherwise transfer a contract or any of the rights or obligations derived therefrom without obtaining our prior written consent.

We may transfer, waive, embargo, subcontract or in any otherwise transfer a contract or any of the rights or obligations derived therefrom, at any time during the term of the contract, for any company.


All other transfers of our contractual position, rights or obligations under this agreement will also be subject to your prior consent.

In order to avoid any doubts, such transfers, assignments, embargoes or other transfers shall not affect the rights you, as applicable, hold as a recognized consumer by law or that cancel, reduce or limit any express and implied warranties that we may have to you given away.





We will not be responsible for any failure to comply or delay in any obligations assumed by us under a Contract whose cause is owes to events that are beyond our control (Reasons of Force Majeure).

The concept of Force Majeure shall include any act, event, failure in exercise, omission or accident that is beyond our control, including, among others, the following:


1-General strike, or other forms of protest that significantly affect the country.

2- Disturbances of public order, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war.

3-Fire, explosion, storm, flood, earthquake, landslide, epidemic, pandemic or any other natural disaster.

4- Inability to use trains, boats, aircraft, motor transport or other means of transport, public or private.

5-Impossibility of using public or private telecommunications systems.


Our obligations arising from the Contracts will be deemed to be suspended during the period in which the Grounds of Force Majeure occur and we will benefit from an extension of the deadline to fulfill these obligations, for a period of time equal to the duration of the Grounds of Force Majeure.

We will use all reasonable means to stop the Grounds of Force Major or to find a solution that allows us to comply with our obligations arising from the Contract, notwithstanding Force Majeure.





Failure on our part to demand strict compliance by the customer with any of the obligations assumed by him under a Contract or these Conditions or the lack of exercise, on our part, of the rights or actions that are due to him in the terms of this Agreement or Conditions shall not remove or limit such rights.

or actions, nor will it exempt the customer from fulfilling its obligations.

No withdrawal by us of a specific right or action shall waive our rights or actions under the Contract or the Conditions.

No withdrawal, on our part, from any of these Conditions or the rights or actions arising from the Contract will be effective, unless it expressly establishes that it is a withdrawal, is formalized and communicated to the customer, in writing, in accordance with the provisions under the present conditions.




If any of these Conditions or any provision of a Contract are declared null and void, by firm resolution by a competent authority, the remaining terms and conditions remain in force, unaffected by this declaration of nullity.




These Conditions and all documents to which express reference is made constitute the entire agreement between us and the customer, regarding the object of the Contract, and replace any other pact, agreement or promise previously entered into between us and the customer, verbally or in writing.

We and the customer acknowledge that we have consented to the conclusion of the Contract without having based ourselves on any declarations or promises made by the other party or which may interfere with any written declaration in the negotiations initiated by both parties before this Contract, except as expressly mentioned in these Conditions.




The use of our website and the purchase contracts made through this page are governed by Portuguese law.

This provision does not affect the other rights granted to the consumer by the current legislation.





In this sense, if the transaction has been completed through our page website, we inform you – in accordance with EU Regulation No 524/2013 – that you assist the faculty of trying to resolve any dispute in an extrajudicial manner through access to the electronic online dispute resolution platform, via the email address http://ec europa eu/consumers/odr/.

You can consult the updated list of Alternative Resolution Entities for Litigation available under article 17 of Law no September, on the Consumer Portal, through the website





Questions about the Terms of Service should be sent to us at

For questions regarding your shopping experience or other enquires, such as Press, Markting, Careers, Partnership requests:




TO WHICH CLAUSE 13.1 refers.


(Fill out and return this form only if you want to terminate the contract)




To: ELLA MONTCORDOVA, LDA., a private limited company, headquartered at Avenida do Ferrol, nº240, 4480-663 Vila do Conde, NIPC 510250505

(email: )

I hereby inform you that I terminate my contract for the sale of the following articles:

(Detail articles)

Ordered on / Received on:

Consumer name:

Consumer address:

Consumer signature (only if this form is notified in paper)


ella montcordova


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